From medicines to medical instruments and everything in between, just about every company has adopted a healthcare social media approach. To maximize your success with healthcare social media relations you need a firm with the experience to help you produce high-quality and compelling stories and content, navigate shifting landscapes, anticipate opportunities and swiftly execute communication campaigns for maximum business impact.
Marketing and communication in the medical world require continuous attention given the rapid changes that take place and a large part of a healthcare social media effort should involve monitoring the environment. Consider:
*Technology and markets change very quickly;
*The regulatory environment is continuously shifting;
*Target audiences range from concerned consumers to highly-educated and discriminating physicians, other practitioners, technicians and healthcare executives;
*New trends and new competitors emerge without notice;
*Legal restrictions create pitfalls as much as they provide guidance;
*Breaking industry news can require immediate action;
*A crisis can emerge without notice;
*Businesses and consumers respond differently to stories that can appear one day in industry media and break widely the next day in mainstream media.
Deploying a Healthcare Social Media program is one of the most efficient ways of dealing with this shifting landscape. In addition, healthcare social media is an excellent avenue for patient care and customer service in addition to delivering important product news. One of the biggest issues for healthcare providers is public perception driven by patients. With or without you, the conversations are going to take place. People want to share their stories and experiences. Engage and embrace healthcare social media discussions by having a dedicated staff member canvas the healthcare social media landscape to respond to questions or concerns about programs, medications, doctors, coverage, etc. The days of voicemails and emails have evolved to live online chat options for customers, but utilizing social media feeds like Twitter takes it a step further. Do you have a staff member that can commit to being your Healthcare Social Media Manager?
To truly maximize the effectiveness of healthcare social media involvement, you need a firm that understands that healthcare social media should be an integrated component of a cross-channel marketing strategy. By combining healthcare social media efforts with targeted tactics like updated promotional materials, email marketing, direct mail, event sponsorships, traditional advertising, search engine optimization and paid search, healthcare providers can tailor messaging to both prospects and current clientele.